Return Policy

  • Satisfactory acceptance of goods will be deemed after 7 days from the date of purchase. It is customers’ responsibility to check the condition of any goods received.
  • If any item is found to be missing or defective, please contact us immediately and return defective item in question for examining together with the original invoice or delivery note within 7 days starting from sales transaction
  • Goods sold are not refundable. The damaged/ faulty goods will be replaced with well-conditioned one. If identical goods are not available for exchange, customers can choose another item by paying the price difference (if any).

Any of below situations does not allow any exchange/ return of goods:

  • Wine priced HK$800 or more (per bottle)
  • Wine aged 10 years or more
  • Wine cellars* / glassware / wine accessories

*Please refer to exchange / warranty provided by supplier