1. Free delivery service will be offered for purchase of HK$1000 or above at our eShop to a single location. Otherwise, a delivery charge of HK$100 will apply.
1.1 Our eShop only accepts orders for delivery in Hong Kong to the specified billing address or collection at our showroom located in Hong Kong.
1.2 Delivery can be made from Monday – Saturday, 2 - 5 working days after order placed.
1.3. Under bad weather conditions, such as typhoon signal No. 8 and unexpected situations, delivery services will be suspended. Our courier will contact customers to re-schedule delivery and no extra charge will apply.
1.4. Delivery to following remote locations is restricted to specific timeslots: The Peak, Southern district, Hong Kong Airport, Tung Chung, Discovery Bay, Ma Wan, Sai Kung and Outlying Island, and extra charge of HK$200 applies.
1.5 Extra charge of HK$200 will apply for specified delivery timeslots currently not provided by appointed logistic suppliers.
1.6 All wine is transported in temperature-controlled trucks to ensure the quality.
1.7 Customers are advised to immediately check every item after pick-up/delivery received. Return and exchanges will not be accepted for items missing or damaged after acknowledgement of receipt.
1.8. Subject to availability, you could select preferred delivery timeslots during checkout. The actual delivery time may vary due to traffic condition.
1.9. There will be additional delivery charge of HK$100 for any rescheduled delivery due to customer’s failure/ negligence to receive the delivery within the agreed time-slot, or incorrect delivery address.
2 For purchase under HK$1000, you can pick up at our Lai Chi Kok showroom. For delivery service, HK$100 delivery fee will be charged. (Extra charge applies for remote areas)
2.1 You will be notified by us via email when your ordered goods are available for collection at our showroom during business hours on the designated date of collection.
2.2 Pick-up orders must be collected within 1 month from the date of order.
2.3 If the ordered items remain uncollected after 3 months from the date of order, it will be deemed as customer’s forfeiture to the item and the paid amount, and the item will be handled at the sole discretion of Enoteca Co., Ltd. without liability.