Delivery orders
1. Free delivery service will be offered
for purchase of HK$1000 or above at our eShop to a single location. Otherwise,
a delivery charge of HK$100 will apply.
1.1 Our eShop only accepts orders for
delivery in Hong Kong to the specified billing address or collection at our
showroom located in Hong Kong.
1.2 Delivery can be made from
Monday – Saturday, 2 - 4 days after order placed.
1.3. Under bad weather
conditions, such as typhoon signal No. 8 and unexpected situations, delivery
services will be suspended. Our courier will contact customers to re-schedule
delivery and no extra charge will apply.
1.4. Delivery to following
remote locations is restricted to specific timeslots: The Peak, Southern
district, Hong Kong Airport, Tung Chung, Discovery Bay, Ma Wan, Sai Kung and
Outlying Island, and extra charge of HK$200 applies.
1.5 Extra charge of HK$200 will
apply for specified delivery timeslots currently not provided by appointed
logistic suppliers.
1.6 All wine is transported in
temperature-controlled trucks to ensure the quality.
1.7 Customers are advised to
immediately check every item after pick-up/delivery received. Return and
exchanges will not be accepted for items missing or damaged after
acknowledgement of receipt.
1.8. Subject to availability,
you could select preferred delivery timeslots during checkout. The actual
delivery time may vary due to traffic condition.
1.9. There will be additional
delivery charge of HK$100 for any rescheduled delivery due to customer’s
failure/ negligence to receive the delivery within the agreed time-slot, or
incorrect delivery address.
Pick-up orders
2 For purchase under HK$1000, you can pick
up at our Lai Chi Kok showroom. For delivery service, HK$100 delivery fee will
be charged. (Extra charge applies for remote areas)
2.1 You will be notified by us via email
when your ordered goods are available for collection at our showroom during
business hours on the designated date of collection.
2.2 Pick-up orders must be collected within
1 month from the date of order.
2.3 If the ordered items remain
uncollected after 3 months from the date of order, it will be deemed as
customer’s forfeiture to the item and the paid amount, and the item will be
handled at the sole discretion of Enoteca Co., Ltd. without liability.